hermes-agent/website/docs/user-guide/messaging/index.md

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1	Messaging Gateway	Chat with Hermes from Telegram, Discord, Slack, WhatsApp, Signal, SMS, Email, Home Assistant, Mattermost, Matrix, DingTalk, Yuanbao, Microsoft Teams, Webhooks, or any OpenAI-compatible frontend via the API server — architecture and setup overview

Messaging Gateway

Chat with Hermes from Telegram, Discord, Slack, WhatsApp, Signal, SMS, Email, Home Assistant, Mattermost, Matrix, DingTalk, Feishu/Lark, WeCom, Weixin, BlueBubbles (iMessage), QQ, Yuanbao, Microsoft Teams, or your browser. The gateway is a single background process that connects to all your configured platforms, handles sessions, runs cron jobs, and delivers voice messages.

For the full voice feature set — including CLI microphone mode, spoken replies in messaging, and Discord voice-channel conversations — see Voice Mode and Use Voice Mode with Hermes.

Platform Comparison

Platform	Voice	Images	Files	Threads	Reactions	Typing	Streaming
Telegram	✅	✅	✅	✅	—	✅	✅
Discord	✅	✅	✅	✅	✅	✅	✅
Slack	✅	✅	✅	✅	✅	✅	✅
Google Chat	—	✅	✅	✅	—	✅	—
WhatsApp	—	✅	✅	—	—	✅	✅
Signal	—	✅	✅	—	—	✅	✅
SMS	—	—	—	—	—	—	—
Email	—	✅	✅	✅	—	—	—
Home Assistant	—	—	—	—	—	—	—
Mattermost	✅	✅	✅	✅	—	✅	✅
Matrix	✅	✅	✅	✅	✅	✅	✅
DingTalk	—	✅	✅	—	✅	—	✅
Feishu/Lark	✅	✅	✅	✅	✅	✅	✅
WeCom	✅	✅	✅	—	—	✅	✅
WeCom Callback	—	—	—	—	—	—	—
Weixin	✅	✅	✅	—	—	✅	✅
BlueBubbles	—	✅	✅	—	✅	✅	—
QQ	✅	✅	✅	—	—	✅	—
Yuanbao	✅	✅	✅	—	—	✅	✅
Microsoft Teams	—	✅	—	✅	—	✅	—

Voice = TTS audio replies and/or voice message transcription. Images = send/receive images. Files = send/receive file attachments. Threads = threaded conversations. Reactions = emoji reactions on messages. Typing = typing indicator while processing. Streaming = progressive message updates via editing.

Architecture

flowchart TB
    subgraph Gateway["Hermes Gateway"]
        subgraph Adapters["Platform adapters"]
            tg[Telegram]
            dc[Discord]
            wa[WhatsApp]
            sl[Slack]
            gc[Google Chat]
            sig[Signal]
            sms[SMS]
            em[Email]
            ha[Home Assistant]
            mm[Mattermost]
            mx[Matrix]
            dt[DingTalk]
    fs[Feishu/Lark]
    wc[WeCom]
    wcb[WeCom Callback]
    wx[Weixin]
    bb[BlueBubbles]
    qq[QQ]
    yb[Yuanbao]
    ms[Microsoft Teams]
    api["API Server<br/>(OpenAI-compatible)"]
    wh[Webhooks]
        end

        store["Session store<br/>per chat"]
        agent["AIAgent<br/>run_agent.py"]
        cron["Cron scheduler<br/>ticks every 60s"]
    end

    tg --> store
    dc --> store
    wa --> store
    sl --> store
    gc --> store
    sig --> store
    sms --> store
    em --> store
    ha --> store
    mm --> store
    mx --> store
    dt --> store
    fs --> store
    wc --> store
    wcb --> store
    wx --> store
    bb --> store
    qq --> store
    yb --> store
    ms --> store
    api --> store
    wh --> store
    store --> agent
    cron --> store

Each platform adapter receives messages, routes them through a per-chat session store, and dispatches them to the AIAgent for processing. The gateway also runs the cron scheduler, ticking every 60 seconds to execute any due jobs.

Quick Setup

The easiest way to configure messaging platforms is the interactive wizard:

hermes gateway setup        # Interactive setup for all messaging platforms

This walks you through configuring each platform with arrow-key selection, shows which platforms are already configured, and offers to start/restart the gateway when done.

Gateway Commands

hermes gateway              # Run in foreground
hermes gateway setup        # Configure messaging platforms interactively
hermes gateway install      # Install as a user service (Linux) / launchd service (macOS)
sudo hermes gateway install --system   # Linux only: install a boot-time system service
hermes gateway start        # Start the default service
hermes gateway stop         # Stop the default service
hermes gateway status       # Check default service status
hermes gateway status --system         # Linux only: inspect the system service explicitly

Chat Commands (Inside Messaging)

Command	Description
/new or /reset	Start a fresh conversation
/model [provider:model]	Show or change the model (supports provider:model syntax)
/personality [name]	Set a personality
/retry	Retry the last message
/undo	Remove the last exchange
/status	Show session info
/stop	Stop the running agent
/approve	Approve a pending dangerous command
/deny	Reject a pending dangerous command
/sethome	Set this chat as the home channel
/compress	Manually compress conversation context
/title [name]	Set or show the session title
/resume [name]	Resume a previously named session
/usage	Show token usage for this session
/insights [days]	Show usage insights and analytics
/reasoning [level|show|hide]	Change reasoning effort or toggle reasoning display
/voice [on|off|tts|join|leave|status]	Control messaging voice replies and Discord voice-channel behavior
/rollback [number]	List or restore filesystem checkpoints
/background <prompt>	Run a prompt in a separate background session
/reload-mcp	Reload MCP servers from config
/update	Update Hermes Agent to the latest version
/help	Show available commands
/<skill-name>	Invoke any installed skill

Session Management

Session Persistence

Sessions persist across messages until they reset. The agent remembers your conversation context.

Reset Policies

Sessions reset based on configurable policies:

Policy	Default	Description
Daily	4:00 AM	Reset at a specific hour each day
Idle	1440 min	Reset after N minutes of inactivity
Both	(combined)	Whichever triggers first

Configure per-platform overrides in ~/.hermes/gateway.json:

{
  "reset_by_platform": {
    "telegram": { "mode": "idle", "idle_minutes": 240 },
    "discord": { "mode": "idle", "idle_minutes": 60 }
  }
}

Security

By default, the gateway denies all users who are not in an allowlist or paired via DM. This is the safe default for a bot with terminal access.

# Restrict to specific users (recommended):
TELEGRAM_ALLOWED_USERS=123456789,987654321
DISCORD_ALLOWED_USERS=123456789012345678
SIGNAL_ALLOWED_USERS=+155****4567,+155****6543
SMS_ALLOWED_USERS=+155****4567,+155****6543
EMAIL_ALLOWED_USERS=trusted@example.com,colleague@work.com
MATTERMOST_ALLOWED_USERS=3uo8dkh1p7g1mfk49ear5fzs5c
MATRIX_ALLOWED_USERS=@alice:matrix.org
DINGTALK_ALLOWED_USERS=user-id-1
FEISHU_ALLOWED_USERS=ou_xxxxxxxx,ou_yyyyyyyy
WECOM_ALLOWED_USERS=user-id-1,user-id-2
WECOM_CALLBACK_ALLOWED_USERS=user-id-1,user-id-2
TEAMS_ALLOWED_USERS=aad-object-id-1,aad-object-id-2

# Or allow
GATEWAY_ALLOWED_USERS=123456789,987654321

# Or explicitly allow all users (NOT recommended for bots with terminal access):
GATEWAY_ALLOW_ALL_USERS=true

DM Pairing (Alternative to Allowlists)

Instead of manually configuring user IDs, unknown users receive a one-time pairing code when they DM the bot:

# The user sees: "Pairing code: XKGH5N7P"
# You approve them with:
hermes pairing approve telegram XKGH5N7P

# Other pairing commands:
hermes pairing list          # View pending + approved users
hermes pairing revoke telegram 123456789  # Remove access

Pairing codes expire after 1 hour, are rate-limited, and use cryptographic randomness.

Interrupting the Agent

Send any message while the agent is working to interrupt it. Key behaviors:

• In-progress terminal commands are killed immediately (SIGTERM, then SIGKILL after 1s)
• Tool calls are cancelled — only the currently-executing one runs, the rest are skipped
• Multiple messages are combined — messages sent during interruption are joined into one prompt
• /stop command — interrupts without queuing a follow-up message

Queue vs interrupt vs steer (busy-input mode)

By default, messaging a busy agent interrupts it. Two other modes are available:

• queue — follow-up messages wait and run as the next turn after the current task finishes.
• steer — follow-up messages are injected into the current run via /steer, arriving at the agent after the next tool call. No interrupt, no new turn. Falls back to queue behavior if the agent hasn't started yet.

display:
  busy_input_mode: steer   # or queue, or interrupt (default)
  busy_ack_enabled: true   # set to false to suppress the ⚡/⏳/⏩ chat reply entirely

The first time you message a busy agent on any platform, Hermes appends a one-line reminder to the busy-ack explaining the knob ("💡 First-time tip — …"). The reminder fires once per install — a flag under onboarding.seen.busy_input_prompt latches it. Delete that key to see the tip again.

If you find the busy-ack noisy — especially with voice input or rapid-fire messages — set display.busy_ack_enabled: false. Your input is still queued/steered/interrupts as normal, only the chat reply is silenced.

Tool Progress Notifications

Control how much tool activity is displayed in ~/.hermes/config.yaml:

display:
  tool_progress: all    # off | new | all | verbose
  tool_progress_command: false  # set to true to enable /verbose in messaging

When enabled, the bot sends status messages as it works:

💻 `ls -la`...
🔍 web_search...
📄 web_extract...
🐍 execute_code...

Background Sessions

Run a prompt in a separate background session so the agent works on it independently while your main chat stays responsive:

/background Check all servers in the cluster and report any that are down

Hermes confirms immediately:

🔄 Background task started: "Check all servers in the cluster..."
   Task ID: bg_143022_a1b2c3

How It Works

Each /background prompt spawns a separate agent instance that runs asynchronously:

• Isolated session — the background agent has its own session with its own conversation history. It has no knowledge of your current chat context and receives only the prompt you provide.
• Same configuration — inherits your model, provider, toolsets, reasoning settings, and provider routing from the current gateway setup.
• Non-blocking — your main chat stays fully interactive. Send messages, run other commands, or start more background tasks while it works.
• Result delivery — when the task finishes, the result is sent back to the same chat or channel where you issued the command, prefixed with "✅ Background task complete". If it fails, you'll see "❌ Background task failed" with the error.

Background Process Notifications

When the agent running a background session uses terminal(background=true) to start long-running processes (servers, builds, etc.), the gateway can push status updates to your chat. Control this with display.background_process_notifications in ~/.hermes/config.yaml:

display:
  background_process_notifications: all    # all | result | error | off

Mode	What you receive
all	Running-output updates and the final completion message (default)
result	Only the final completion message (regardless of exit code)
error	Only the final message when the exit code is non-zero
off	No process watcher messages at all

You can also set this via environment variable:

HERMES_BACKGROUND_NOTIFICATIONS=result

Use Cases

• Server monitoring — "/background Check the health of all services and alert me if anything is down"
• Long builds — "/background Build and deploy the staging environment" while you continue chatting
• Research tasks — "/background Research competitor pricing and summarize in a table"
• File operations — "/background Organize the photos in ~/Downloads by date into folders"

:::tip Background tasks on messaging platforms are fire-and-forget — you don't need to wait or check on them. Results arrive in the same chat automatically when the task finishes. :::

Service Management

Linux (systemd)

hermes gateway install               # Install as user service
hermes gateway start                 # Start the service
hermes gateway stop                  # Stop the service
hermes gateway status                # Check status
journalctl --user -u hermes-gateway -f  # View logs

# Enable lingering (keeps running after logout)
sudo loginctl enable-linger $USER

# Or install a boot-time system service that still runs as your user
sudo hermes gateway install --system
sudo hermes gateway start --system
sudo hermes gateway status --system
journalctl -u hermes-gateway -f

Use the user service on laptops and dev boxes. Use the system service on VPS or headless hosts that should come back at boot without relying on systemd linger.

Avoid keeping both the user and system gateway units installed at once unless you really mean to. Hermes will warn if it detects both because start/stop/status behavior gets ambiguous.

:::info Multiple installations If you run multiple Hermes installations on the same machine (with different HERMES_HOME directories), each gets its own systemd service name. The default ~/.hermes uses hermes-gateway; other installations use hermes-gateway-<hash>. The hermes gateway commands automatically target the correct service for your current HERMES_HOME. :::

macOS (launchd)

hermes gateway install               # Install as launchd agent
hermes gateway start                 # Start the service
hermes gateway stop                  # Stop the service
hermes gateway status                # Check status
tail -f ~/.hermes/logs/gateway.log   # View logs

The generated plist lives at ~/Library/LaunchAgents/ai.hermes.gateway.plist. It includes three environment variables:

• PATH — your full shell PATH at install time, with the venv bin/ and node_modules/.bin prepended. This ensures user-installed tools (Node.js, ffmpeg, etc.) are available to gateway subprocesses like the WhatsApp bridge.
• VIRTUAL_ENV — points to the Python virtualenv so tools can resolve packages correctly.
• HERMES_HOME — scopes the gateway to your Hermes installation.

:::tip PATH changes after install launchd plists are static — if you install new tools (e.g. a new Node.js version via nvm, or ffmpeg via Homebrew) after setting up the gateway, run hermes gateway install again to capture the updated PATH. The gateway will detect the stale plist and reload automatically. :::

:::info Multiple installations Like the Linux systemd service, each HERMES_HOME directory gets its own launchd label. The default ~/.hermes uses ai.hermes.gateway; other installations use ai.hermes.gateway-<suffix>. :::

Platform-Specific Toolsets

Each platform has its own toolset:

Platform	Toolset	Capabilities
CLI	hermes-cli	Full access
Telegram	hermes-telegram	Full tools including terminal
Discord	hermes-discord	Full tools including terminal
WhatsApp	hermes-whatsapp	Full tools including terminal
Slack	hermes-slack	Full tools including terminal
Google Chat	hermes-google_chat	Full tools including terminal
Signal	hermes-signal	Full tools including terminal
SMS	hermes-sms	Full tools including terminal
Email	hermes-email	Full tools including terminal
Home Assistant	hermes-homeassistant	Full tools + HA device control (ha_list_entities, ha_get_state, ha_call_service, ha_list_services)
Mattermost	hermes-mattermost	Full tools including terminal
Matrix	hermes-matrix	Full tools including terminal
DingTalk	hermes-dingtalk	Full tools including terminal
Feishu/Lark	hermes-feishu	Full tools including terminal
WeCom	hermes-wecom	Full tools including terminal
WeCom Callback	hermes-wecom-callback	Full tools including terminal
Weixin	hermes-weixin	Full tools including terminal
BlueBubbles	hermes-bluebubbles	Full tools including terminal
QQBot	hermes-qqbot	Full tools including terminal
Yuanbao	hermes-yuanbao	Full tools including terminal
Microsoft Teams	hermes-teams	Full tools including terminal
API Server	hermes-api-server	Full tools (drops clarify, send_message, text_to_speech — programmatic access doesn't have an interactive user)
Webhooks	hermes-webhook	Full tools including terminal

Next Steps

• Telegram Setup
• Discord Setup
• Slack Setup
• Google Chat Setup
• WhatsApp Setup
• Signal Setup
• SMS Setup (Twilio)
• Email Setup
• Home Assistant Integration
• Mattermost Setup
• Matrix Setup
• DingTalk Setup
• Feishu/Lark Setup
• WeCom Setup
• WeCom Callback Setup
• Weixin Setup (WeChat)
• BlueBubbles Setup (iMessage)
• QQBot Setup
• Yuanbao Setup
• Microsoft Teams Setup
• Teams Meetings Pipeline
• Open WebUI + API Server
• Webhooks