diff --git a/gateway/run.py b/gateway/run.py
index 4ccc7131aa..361678dedf 100644
--- a/gateway/run.py
+++ b/gateway/run.py
@@ -3874,6 +3874,18 @@ class GatewayRunner:
                 pass
 
             response = agent_result.get("final_response") or ""
+
+            # Convert the agent's internal "(empty)" sentinel into a
+            # user-friendly message.  "(empty)" means the model failed to
+            # produce visible content after exhausting all retries (nudge,
+            # prefill, empty-retry, fallback).  Sending the raw sentinel
+            # looks like a bug; a short explanation is more helpful.
+            if response == "(empty)":
+                response = (
+                    "⚠️ The model returned no response after processing tool "
+                    "results. This can happen with some models — try again or "
+                    "rephrase your question."
+                )
             agent_messages = agent_result.get("messages", [])
             _response_time = time.time() - _msg_start_time
             _api_calls = agent_result.get("api_calls", 0)
@@ -9400,9 +9412,19 @@ class GatewayRunner:
         # BUT: never suppress delivery when the agent failed — the error
         # message is new content the user hasn't seen, and it must reach
         # them even if streaming had sent earlier partial output.
+        #
+        # Also never suppress when the final response is "(empty)" — this
+        # means the model failed to produce content after tool calls (common
+        # with mimo-v2-pro, GLM-5, etc.).  The stream consumer may have
+        # sent intermediate text ("Let me search for that…") alongside the
+        # tool call, setting already_sent=True, but that text is NOT the
+        # final answer.  Suppressing delivery here leaves the user staring
+        # at silence.  (#10xxx — "agent stops after web search")
         _sc = stream_consumer_holder[0]
         if _sc and isinstance(response, dict) and not response.get("failed"):
-            if (
+            _final = response.get("final_response") or ""
+            _is_empty_sentinel = not _final or _final == "(empty)"
+            if not _is_empty_sentinel and (
                 getattr(_sc, "final_response_sent", False)
                 or getattr(_sc, "already_sent", False)
             ):
diff --git a/tests/gateway/test_duplicate_reply_suppression.py b/tests/gateway/test_duplicate_reply_suppression.py
index 5a0ea02f38..d8298db83c 100644
--- a/tests/gateway/test_duplicate_reply_suppression.py
+++ b/tests/gateway/test_duplicate_reply_suppression.py
@@ -232,9 +232,72 @@ class TestAlreadySentWithoutResponsePreviewed:
 
 
 # ===================================================================
-# Test 3: run.py queued-message path — _already_streamed detection
+# Test 2b: run.py — empty response never suppressed (#10xxx)
 # ===================================================================
 
+class TestEmptyResponseNotSuppressed:
+    """When the model returns '(empty)' after tool calls (e.g. mimo-v2-pro
+    going silent after web_search), the gateway must NOT suppress delivery
+    even if the stream consumer sent intermediate text earlier.
+
+    Without this fix, the user sees partial streaming text ('Let me search
+    for that') and then silence — the '(empty)' sentinel is swallowed by
+    already_sent=True."""
+
+    def _make_mock_stream_consumer(self, already_sent=False, final_response_sent=False):
+        return SimpleNamespace(
+            already_sent=already_sent,
+            final_response_sent=final_response_sent,
+        )
+
+    def _apply_suppression_logic(self, response, sc):
+        """Reproduce the fixed logic from gateway/run.py return path."""
+        if sc and isinstance(response, dict) and not response.get("failed"):
+            _final = response.get("final_response") or ""
+            _is_empty_sentinel = not _final or _final == "(empty)"
+            if not _is_empty_sentinel and (
+                getattr(sc, "final_response_sent", False)
+                or getattr(sc, "already_sent", False)
+            ):
+                response["already_sent"] = True
+
+    def test_empty_sentinel_not_suppressed_with_already_sent(self):
+        """'(empty)' final_response should NOT be suppressed even when
+        streaming sent intermediate content."""
+        sc = self._make_mock_stream_consumer(already_sent=True, final_response_sent=True)
+        response = {"final_response": "(empty)"}
+        self._apply_suppression_logic(response, sc)
+        assert "already_sent" not in response
+
+    def test_empty_string_not_suppressed_with_already_sent(self):
+        """Empty string final_response should NOT be suppressed."""
+        sc = self._make_mock_stream_consumer(already_sent=True, final_response_sent=True)
+        response = {"final_response": ""}
+        self._apply_suppression_logic(response, sc)
+        assert "already_sent" not in response
+
+    def test_none_response_not_suppressed_with_already_sent(self):
+        """None final_response should NOT be suppressed."""
+        sc = self._make_mock_stream_consumer(already_sent=True, final_response_sent=True)
+        response = {"final_response": None}
+        self._apply_suppression_logic(response, sc)
+        assert "already_sent" not in response
+
+    def test_real_response_still_suppressed_with_already_sent(self):
+        """Normal non-empty response should still be suppressed when
+        streaming delivered content."""
+        sc = self._make_mock_stream_consumer(already_sent=True, final_response_sent=False)
+        response = {"final_response": "Here are the search results..."}
+        self._apply_suppression_logic(response, sc)
+        assert response.get("already_sent") is True
+
+    def test_failed_empty_response_never_suppressed(self):
+        """Failed responses are never suppressed regardless of content."""
+        sc = self._make_mock_stream_consumer(already_sent=True, final_response_sent=True)
+        response = {"final_response": "(empty)", "failed": True}
+        self._apply_suppression_logic(response, sc)
+        assert "already_sent" not in response
+
 class TestQueuedMessageAlreadyStreamed:
     """The queued-message path should detect that the first response was
     already streamed (already_sent=True) even without response_previewed."""