diff --git a/agent/prompt_builder.py b/agent/prompt_builder.py
index 603b44ff9ba..9c36d205ac5 100644
--- a/agent/prompt_builder.py
+++ b/agent/prompt_builder.py
@@ -206,7 +206,12 @@ KANBAN_GUIDANCE = (
     "files outside it unless the task explicitly asks.\n"
     "3. **Heartbeat on long operations.** Call `kanban_heartbeat(note=...)` "
     "every few minutes during long subprocesses (training, encoding, crawling). "
-    "Skip heartbeats for short tasks.\n"
+    "Skip heartbeats for short tasks. **If your task may run longer than 1 hour, "
+    "you MUST call `kanban_heartbeat` at least once an hour** — the dispatcher "
+    "reclaims tasks running past `kanban.dispatch_stale_timeout_seconds` "
+    "(default 4 hours) when no heartbeat has arrived in the last hour. A "
+    "reclaim re-queues the task as `ready` without penalty (no failure counter "
+    "tick), but you lose your current run's progress.\n"
     "4. **Block on genuine ambiguity.** If you need a human decision you cannot "
     "infer (missing credentials, UX choice, paywalled source, peer output you "
     "need first), call `kanban_block(reason=\"...\")` and stop. Don't guess. "
diff --git a/hermes_cli/kanban_db.py b/hermes_cli/kanban_db.py
index b0a076480ac..80fb1153f58 100644
--- a/hermes_cli/kanban_db.py
+++ b/hermes_cli/kanban_db.py
@@ -4066,27 +4066,15 @@ def detect_stale_running(
             )
             reclaimed.append(tid)
 
-        # Increment failure counter. The task is already ``ready`` and the
-        # run is already closed; this just ticks the counter and may trip
-        # the circuit breaker.
-        _record_task_failure(
-            conn, tid,
-            error=(
-                f"no heartbeat for {int(hb_age)}s "
-                if hb_age is not None
-                else "no heartbeat ever"
-            ) + f" after {int(elapsed)}s running",
-            outcome="stale",
-            release_claim=False,
-            end_run=False,
-            event_payload_extra={
-                "elapsed_seconds": int(elapsed),
-                "heartbeat_age_seconds": (
-                    int(hb_age) if hb_age is not None else None
-                ),
-                "timeout_seconds": stale_timeout_seconds,
-            },
-        )
+        # Intentionally NOT calling _record_task_failure here. Stale reclaim
+        # is dispatcher-side detection of an absent heartbeat; the task is
+        # going straight back to ``ready`` for re-dispatch. Counting it as
+        # a worker failure would let two legitimately-long-running tasks
+        # (>4h without explicit heartbeat) trip the circuit breaker and
+        # auto-block, even though no worker actually failed. The 'stale'
+        # event already lives in task_events for auditability; that's the
+        # right surface for "this happened" without conflating with the
+        # spawn_failed / timed_out / crashed counters.
 
     return reclaimed
 
diff --git a/tests/hermes_cli/test_kanban_db.py b/tests/hermes_cli/test_kanban_db.py
index 6e338ffa879..c5b5a97a12b 100644
--- a/tests/hermes_cli/test_kanban_db.py
+++ b/tests/hermes_cli/test_kanban_db.py
@@ -2793,3 +2793,65 @@ def test_detect_stale_skips_blocked_tasks(kanban_home, monkeypatch):
         )
         assert stale == [], "Blocked task should not be reclaimed by stale detection"
         assert kb.get_task(conn, t).status == "blocked"
+
+
+def test_detect_stale_does_not_tick_failure_counter(kanban_home, monkeypatch):
+    """Stale reclaim must NOT tick consecutive_failures.
+
+    Stale detection is dispatcher-side absence-of-heartbeat detection,
+    not a worker failure. Counting it as a failure would let two
+    legitimately-long-running tasks (>4h without explicit heartbeat) trip
+    the circuit breaker and auto-block at the default failure_limit=2,
+    even though no worker actually failed. The 'stale' event in
+    task_events is the right audit surface; the consecutive_failures
+    counter is reserved for spawn_failed / timed_out / crashed.
+    """
+    import hermes_cli.kanban_db as _kb
+
+    with kb.connect() as conn:
+        t = kb.create_task(conn, title="stale-no-counter-tick", assignee="worker")
+        kb.claim_task(conn, t)
+        kb._set_worker_pid(conn, t, os.getpid())
+
+        five_hours_ago = int(time.time()) - (5 * 3600)
+        with kb.write_txn(conn):
+            conn.execute(
+                "UPDATE tasks SET started_at = ? WHERE id = ?", (five_hours_ago, t)
+            )
+            conn.execute(
+                "UPDATE task_runs SET started_at = ? "
+                "WHERE id = (SELECT current_run_id FROM tasks WHERE id = ?)",
+                (five_hours_ago, t),
+            )
+            # Counter starts at 0; assert that's our baseline.
+            row = conn.execute(
+                "SELECT consecutive_failures FROM tasks WHERE id = ?", (t,)
+            ).fetchone()
+            assert row["consecutive_failures"] in (0, None)
+
+        monkeypatch.setattr(_kb, "_pid_alive", lambda _pid: False)
+        stale = kb.detect_stale_running(
+            conn, stale_timeout_seconds=14400, signal_fn=lambda p, s: None,
+        )
+        assert t in stale, "Task should be reclaimed by stale detection"
+
+        # Critical assertion: the failure counter MUST NOT have ticked.
+        # Stale reclaim resets to ready for re-dispatch without penalty.
+        row = conn.execute(
+            "SELECT consecutive_failures FROM tasks WHERE id = ?", (t,)
+        ).fetchone()
+        assert row["consecutive_failures"] in (0, None), (
+            f"Stale reclaim ticked consecutive_failures to "
+            f"{row['consecutive_failures']!r}; should remain 0/NULL."
+        )
+
+        # And the audit trail still records the stale event so operators
+        # can see what happened.
+        events = conn.execute(
+            "SELECT kind FROM task_events WHERE task_id = ? ORDER BY id",
+            (t,),
+        ).fetchall()
+        kinds = [e["kind"] for e in events]
+        assert "stale" in kinds, (
+            f"Expected 'stale' event in task_events; got {kinds!r}"
+        )
diff --git a/website/docs/user-guide/features/kanban.md b/website/docs/user-guide/features/kanban.md
index 084e096529e..275195ef921 100644
--- a/website/docs/user-guide/features/kanban.md
+++ b/website/docs/user-guide/features/kanban.md
@@ -334,7 +334,7 @@ Any profile that should be able to work kanban tasks must load the `kanban-worke
 
 1. On spawn, call `kanban_show()` to read title + body + parent handoffs + prior attempts + full comment thread.
 2. `cd $HERMES_KANBAN_WORKSPACE` (via the terminal tool) and do the work there.
-3. Call `kanban_heartbeat(note="...")` every few minutes during long operations.
+3. Call `kanban_heartbeat(note="...")` every few minutes during long operations. **If your work may run longer than 1 hour, call `kanban_heartbeat` at least once an hour** — the dispatcher reclaims tasks that have been running past `kanban.dispatch_stale_timeout_seconds` (default 4 h) with no heartbeat in the last hour, on the assumption the worker crashed without cleanup. A reclaim is benign (the task goes back to `ready` for re-dispatch without a failure-counter tick) but you lose your current run's progress.
 4. Complete with `kanban_complete(summary="...", metadata={...})`, or `kanban_block(reason="...")` if stuck.
 
 That final `kanban_complete` / `kanban_block` call is part of the worker
@@ -833,6 +833,7 @@ Every transition appends a row to `task_events`. Each row carries an optional `r
 | `reclaimed` | `{stale_lock}` | Claim TTL expired without a completion; task goes back to `ready`. |
 | `crashed` | `{pid, claimer}` | Worker PID no longer alive but TTL hadn't expired yet. |
 | `timed_out` | `{pid, elapsed_seconds, limit_seconds, sigkill}` | `max_runtime_seconds` exceeded; dispatcher SIGTERM'd (then SIGKILL'd after 5 s grace) and re-queued. |
+| `stale` | `{elapsed_seconds, last_heartbeat_at, heartbeat_age_seconds, timeout_seconds, pid, terminated}` | Task ran longer than `kanban.dispatch_stale_timeout_seconds` (default 4 h) AND no `kanban_heartbeat` arrived in the last hour. Dispatcher SIGTERM'd the host-local worker (if any), reset the task to `ready` for re-dispatch. Does NOT tick the failure counter (stale is dispatcher-side absence detection, not a worker fault). Workers running long operations should call `kanban_heartbeat` at least once an hour to avoid this. |
 | `spawn_failed` | `{error, failures}` | One spawn attempt failed (missing PATH, workspace unmountable, …). Counter increments; task returns to `ready` for retry. |
 | `protocol_violation` | `{pid, claimer, exit_code}` | Worker exited successfully while the task was still `running`, usually because it answered without calling `kanban_complete` or `kanban_block`. The dispatcher also emits `gave_up` and auto-blocks immediately instead of retrying. |
 | `gave_up` | `{failures, effective_limit, limit_source, error}` | Circuit breaker fired after N consecutive non-successful attempts. Task auto-blocks with the last error. The effective limit resolves as task `max_retries`, then dispatcher `failure_limit` / `kanban.failure_limit`, then the built-in default. |