diff --git a/website/docs/integrations/providers.md b/website/docs/integrations/providers.md
index a44483a005..22deca6381 100644
--- a/website/docs/integrations/providers.md
+++ b/website/docs/integrations/providers.md
@@ -49,6 +49,17 @@ The OpenAI Codex provider authenticates via device code (open a URL, enter a cod
 Even when using Nous Portal, Codex, or a custom endpoint, some tools (vision, web summarization, MoA) use a separate "auxiliary" model — by default Gemini Flash via OpenRouter. An `OPENROUTER_API_KEY` enables these tools automatically. You can also configure which model and provider these tools use — see [Auxiliary Models](/docs/user-guide/configuration#auxiliary-models).
 :::
 
+### Two Commands for Model Management
+
+Hermes has **two** model commands that serve different purposes:
+
+| Command | Where to run | What it does |
+|---------|-------------|--------------|
+| **`hermes model`** | Your terminal (outside any session) | Full setup wizard — add providers, run OAuth, enter API keys, configure endpoints |
+| **`/model`** | Inside a Hermes chat session | Quick switch between **already-configured** providers and models |
+
+If you're trying to switch to a provider you haven't set up yet (e.g. you only have OpenRouter configured and want to use Anthropic), you need `hermes model`, not `/model`. Exit your session first (`Ctrl+C` or `/quit`), run `hermes model`, complete the provider setup, then start a new session.
+
 ### Anthropic (Native)
 
 Use Claude models directly through the Anthropic API — no OpenRouter proxy needed. Supports three auth methods:
@@ -252,7 +263,15 @@ Both approaches persist to `config.yaml`, which is the source of truth for model
 
 ### Switching Models with `/model`
 
-Once a custom endpoint is configured, you can switch models mid-session:
+:::warning hermes model vs /model
+**`hermes model`** (run from your terminal, outside any chat session) is the **full provider setup wizard**. Use it to add new providers, run OAuth flows, enter API keys, and configure custom endpoints.
+
+**`/model`** (typed inside an active Hermes chat session) can only **switch between providers and models you've already set up**. It cannot add new providers, run OAuth, or prompt for API keys. If you've only configured one provider (e.g. OpenRouter), `/model` will only show models for that provider.
+
+**To add a new provider:** Exit your session (`Ctrl+C` or `/quit`), run `hermes model`, set up the new provider, then start a new session.
+:::
+
+Once you have at least one custom endpoint configured, you can switch models mid-session:
 
 ```
 /model custom:qwen-2.5          # Switch to a model on your custom endpoint
diff --git a/website/docs/reference/cli-commands.md b/website/docs/reference/cli-commands.md
index 2e054482f2..fb93cf6480 100644
--- a/website/docs/reference/cli-commands.md
+++ b/website/docs/reference/cli-commands.md
@@ -109,22 +109,31 @@ hermes chat --worktree -q "Review this repo and open a PR"
 
 ## `hermes model`
 
-Interactive provider + model selector.
+Interactive provider + model selector. **This is the command for adding new providers, setting up API keys, and running OAuth flows.** Run it from your terminal — not from inside an active Hermes chat session.
 
 ```bash
 hermes model
 ```
 
 Use this when you want to:
-- switch default providers
-- log into OAuth-backed providers during model selection
+- **add a new provider** (OpenRouter, Anthropic, Copilot, DeepSeek, custom, etc.)
+- log into OAuth-backed providers (Anthropic, Copilot, Codex, Nous Portal)
+- enter or update API keys
 - pick from provider-specific model lists
 - configure a custom/self-hosted endpoint
 - save the new default into config
 
+:::warning hermes model vs /model — know the difference
+**`hermes model`** (run from your terminal, outside any Hermes session) is the **full provider setup wizard**. It can add new providers, run OAuth flows, prompt for API keys, and configure endpoints.
+
+**`/model`** (typed inside an active Hermes chat session) can only **switch between providers and models you've already set up**. It cannot add new providers, run OAuth, or prompt for API keys.
+
+**If you need to add a new provider:** Exit your Hermes session first (`Ctrl+C` or `/quit`), then run `hermes model` from your terminal prompt.
+:::
+
 ### `/model` slash command (mid-session)
 
-Switch models without leaving a session:
+Switch between already-configured models without leaving a session:
 
 ```
 /model                              # Show current model and available options
@@ -136,6 +145,16 @@ Switch models without leaving a session:
 /model openrouter:anthropic/claude-sonnet-4  # Switch back to cloud
 ```
 
+By default, `/model` changes apply **to the current session only**. Add `--global` to persist the change to `config.yaml`:
+
+```
+/model claude-sonnet-4 --global     # Switch and save as new default
+```
+
+:::info What if I only see OpenRouter models?
+If you've only configured OpenRouter, `/model` will only show OpenRouter models. To add another provider (Anthropic, DeepSeek, Copilot, etc.), exit your session and run `hermes model` from the terminal.
+:::
+
 Provider and base URL changes are persisted to `config.yaml` automatically. When switching away from a custom endpoint, the stale base URL is cleared to prevent it leaking into other providers.
 
 ## `hermes gateway`
diff --git a/website/docs/reference/faq.md b/website/docs/reference/faq.md
index 6950fb1e94..c39f510b1f 100644
--- a/website/docs/reference/faq.md
+++ b/website/docs/reference/faq.md
@@ -187,6 +187,32 @@ curl -fsSL https://raw.githubusercontent.com/NousResearch/hermes-agent/main/scri
 
 ### Provider & Model Issues
 
+#### `/model` only shows one provider / can't switch providers
+
+**Cause:** `/model` (inside a chat session) can only switch between providers you've **already configured**. If you've only set up OpenRouter, that's all `/model` will show.
+
+**Solution:** Exit your session and use `hermes model` from your terminal to add new providers:
+
+```bash
+# Exit the Hermes chat session first (Ctrl+C or /quit)
+
+# Run the full provider setup wizard
+hermes model
+
+# This lets you: add providers, run OAuth, enter API keys, configure endpoints
+```
+
+After adding a new provider via `hermes model`, start a new chat session — `/model` will now show all your configured providers.
+
+:::tip Quick reference
+| Want to... | Use |
+|-----------|-----|
+| Add a new provider | `hermes model` (from terminal) |
+| Enter/change API keys | `hermes model` (from terminal) |
+| Switch model mid-session | `/model <name>` (inside session) |
+| Switch to different configured provider | `/model provider:model` (inside session) |
+:::
+
 #### API key not working
 
 **Cause:** Key is missing, expired, incorrectly set, or for the wrong provider.
diff --git a/website/docs/reference/slash-commands.md b/website/docs/reference/slash-commands.md
index 8e65d81f78..2ad3c62d81 100644
--- a/website/docs/reference/slash-commands.md
+++ b/website/docs/reference/slash-commands.md
@@ -46,7 +46,7 @@ Type `/` in the CLI to open the autocomplete menu. Built-in commands are case-in
 | Command | Description |
 |---------|-------------|
 | `/config` | Show current configuration |
-| `/model [model-name]` | Show or change the current model. Supports: `/model claude-sonnet-4`, `/model provider:model` (switch providers), `/model custom:model` (custom endpoint), `/model custom:name:model` (named custom provider), `/model custom` (auto-detect from endpoint). Use `--global` to persist the change to config.yaml. |
+| `/model [model-name]` | Show or change the current model. Supports: `/model claude-sonnet-4`, `/model provider:model` (switch providers), `/model custom:model` (custom endpoint), `/model custom:name:model` (named custom provider), `/model custom` (auto-detect from endpoint). Use `--global` to persist the change to config.yaml. **Note:** `/model` can only switch between already-configured providers. To add a new provider, exit the session and run `hermes model` from your terminal. |
 | `/provider` | Show available providers and current provider |
 | `/personality` | Set a predefined personality |
 | `/verbose` | Cycle tool progress display: off → new → all → verbose. Can be [enabled for messaging](#notes) via config. |
@@ -124,7 +124,7 @@ The messaging gateway supports the following built-in commands inside Telegram,
 | `/reset` | Reset conversation history. |
 | `/status` | Show session info. |
 | `/stop` | Kill all running background processes and interrupt the running agent. |
-| `/model [provider:model]` | Show or change the model. Supports provider switches (`/model zai:glm-5`), custom endpoints (`/model custom:model`), named custom providers (`/model custom:local:qwen`), and auto-detect (`/model custom`). Use `--global` to persist the change to config.yaml. |
+| `/model [provider:model]` | Show or change the model. Supports provider switches (`/model zai:glm-5`), custom endpoints (`/model custom:model`), named custom providers (`/model custom:local:qwen`), and auto-detect (`/model custom`). Use `--global` to persist the change to config.yaml. **Note:** `/model` can only switch between already-configured providers. To add a new provider or set up API keys, use `hermes model` from your terminal (outside the chat session). |
 | `/provider` | Show provider availability and auth status. |
 | `/personality [name]` | Set a personality overlay for the session. |
 | `/fast [normal\|fast\|status]` | Toggle fast mode — OpenAI Priority Processing / Anthropic Fast Mode. |